Citywide Performance Measurement Program
Performance measurement is the regular measurement and analysis of the results, outcomes, and efficiency of services or programs. Performance measurement is a best practice recognized by public administration and finance professionals. The Controller's Office implements the Citywide Performance Measurement Program, which collects, validates, and reports performance data from all of the City's 48 departments. It also provides technical assistance and training to departments to help them improve their performance measurement.
Find out more about the program, reports, related efforts, resources, and our contact information.
Citywide Performance Measurement FY 2013-14 Annual Report
City Services Performance Measure Report - Fiscal Year 2012-13
Government Barometer Quarter 4, Fiscal Year 2014
Annual Year-End Performance Measurement Report Fiscal Year 2011-12
ICMA Highest Certificate of Excellence 2013